FusionReactor Product Support
We offer a wide range of FREE online resources to help you get quick answers to Fusion product related questions. Just take a look at the resources available below.
Didn't find what you're looking for or don't have time to search? - then you can purchase a Fusion Premium Support incident and get access to a trained support engineer.
ColdFusion Consulting
If you need help to troubleshoot your CF application, or to analyze the metrics created by FusionReactor, then ColdFusion Remote Consulting is the right choice. Let one of our CF experts help you to solve your issues. CF consulting may be purchased in blocks of 4 or 8 hour units. Go to our "Buy Services" page to purchase a support block.
Search the FusionReactor Knowledge Base
Know what you're looking for? Search the Fusion knowledge base and groups for answers.
If you are having trouble finding appropriate support use our Support Wizard
License Activation / Installation
- Find out more about Licence Activation
- FusionReactor Installation Guide (pdf)
- TechNote 198: Problems with installing and activating a license.
- TechNote 197: Stack Trace/Dump sometimes stops working although they worked when FusionReactor was started. (Windows servers)
- TechNote 168: FusionReactor Trial expires immediately on Coldfusion 8 running on Linux & Solaris.
Hot Issues
Documentation / User Guides
- Crash Protection and Monitoring (pdf)
- FusionReactor API (FRAPI) (JavaDoc)
- FRAPI Examples in ColdFusion (pdf)
- Installation Guide (pdf)
- JDBC Driver Wrapper: User Guide (pdf)
- JDBC Tutorial (pdf)
- Online Product Help (pdf)
- Troubleshooting Server Problems (pdf)
- Crash Protection Scripting (pdf)
Additional Online Resources
- FusionReactor Google Group (monitored by the FR community and FR dev team)
- Online Product Help application
- ColdFusion Consulting Services
- Learn more about Fusion Premium Support
- Read the Premium Support Program Service Agreement
FusionReactor 2.x Information
- Download Files for FR 2.0
- Installation Guide for FR 2.0 (pdf)
- JDBC Tutorial for FR 2.0 (pdf)
- Release Notes and Resolved Issues for FR 2.0.4
- Updating FusionReactor 2.0.x to 2.0.4 Hotfix

