Please select the topic your support question is about:
Crash Protection / Enterprise Scripting
Online Support Resources
I have read the online support resources and still have not found the answer to my support question. Where else can I search?
FRAPI
Online Support Resources
- FusionReactor API (FRAPI) (JavaDoc)
- FRAPI Examples in ColdFusion (pdf)
I have read the online support resources and still have not found the answer to my support question. Where else can I search?
JDBC
Online Support Resources
- JDBC Driver Wrapper: User Guide (pdf)
- JDBC Tutorial (pdf)
- JDBC Wrapper Tool The JDBC tool is designed to provide an automated interface to configuring the FusionReactor JDBC Wrapper.
I have read the online support resources and still have not found the answer to my support question. Where else can I search?
Installation
Online Support Resources
- The first place to check is our Installation Guide (pdf)
- If you have installed FusionReactor 3.5 and would like to return to your previous 3.0.x version, then just un-install FR 3.5
- TechNote 198: Problems with installing and activating a license
- TechNote 197: Stack Trace (stack dump) sometimes stops working although it did work when FusionReactor was started (Note - this only affects Windows servers)
- TechNote 168: FusionReactor Trial expires immediately on ColdFusion 8 running on Linux and Solaris
I have read the Installation Guide and still have not found the answer to my support question. Where else can I search?
License Activation
Read about license activation and activate your license key online here.
The license activation page includes information on:
- Uploading your License File
- Activation Period
- License Activation - Automatic
- License Activation - Manual
- Activating Multi-Key License Files
- License Policy
I have read the online support resources and still have not found the answer to my support question. What should I do next?
Troubleshooting server problems
Online Support Resources
I have read the online support resources and still have not found the answer to my support question. Where else can I search?
Updating your FusionReactor
Online Support Resources
I have read the online support resources and still have not found the answer to my support question. Where else can I search?
FusionReactor 3.0.x information
Online Support Resources
- Download Files for FR 3.0.x
- Installation Guide for FR 3.0.x (pdf)
- JDBC Tutorial for FR 3.0.x (pdf)
- Release Notes and Resolved Issues for FR 3.0.x
- FRS-198: Problems with installing and activating a license
- FRS-224: Standalone FR JDBC Wrapper Driver (for MySQL Connector/J etc.)
- FRS-197: Stack Trace/Dump sometimes stops working although they worked when FusionReactor was started.
- FRS-168: FusionReactor Trial expires immediately on Coldfusion 8 running on Linux & Solaris.
I have read the online support resources and still have not found the answer to my support question. Where else can I search?
FusionReactor 2.x information
Online Support Resources
- Download Files for FR 2.0
- Installation Guide for FR 2.0 (pdf)
- JDBC Tutorial for FR 2.0 (pdf)
- Release Notes and Resolved Issues for FR 2.0.4
- Updating FusionReactor 2.0.x to 2.0.4 Hotfix
I have read the online support resources and still have not found the answer to my support question. Where else can I search?
Other
Use online resources to find the answer to your support question
- Search FusionReactor Google Group (monitored by FusionReactor developers) for your support answer or submit your question to the group.
- Search through our knowledge base to find technotes on specific identified issues
- Search Online Product Help Online Product Help for more information on your topic. You can also view the online product help in pdf form if you would like to print it out and use it as a guide - Online Product Help (pdf)
I am still having difficulty finding the answer to my support question. How do I submit a support incident? for a Fusion Support Team member to review?
Use our additional online support resources to find the answer to your support question
- Search FusionReactor Google Group (monitored by the FusionReactor community and our development team) for your support answer or submit your question to the group.
- Search Online Product Help for more information on your topic. You can also view the online product help in pdf form if you would like to print it out and use it as a guide - Online Product Help (pdf)
- Search through our knowledge base to find technotes on specific identified
If you are still having difficulty finding the answer to your support question, then you can purchase a Premium Support incident to obtain direct contact to a trained Fusion Support engineer.
Have you already purchased a copy of FusionReactor?
Yes / No
How to obtain Fusion Premium Support
- Purchase Fusion Premium Support
- Email the Fusion Support Team your Premium Support Incident ID, together with your contact details as well as a detailed outline describing your support question.
- Someone from our support team will respond to you within 1 business day. (If you support question ends up being because of an undocumented defect in FusionReactor - you can choose to either reuse your support incident for a future support question or be refunded the cost of the Premium Support incident.)
Read about Fusion Premium Support
Read the Premium Support Policies
Please contact our support team
Click here to contact our support team.
Please contact our support team
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