[FRS-332] Portal shows incorrect version of FusionReactor in use

Introduction


Sometimes, the FusionReactor Portal doesn't show the correct version of FusionReactor or shows an old version of FusionReactor. However, don't worry, there are a couple of possible fixes for this issue.

Background Information


Usually, this issue happens when you have manually activated FusionReactor. If you have manually activated FusionReactor, then the server has no direct connection to the FusionReactor Portal. However, in order FusionReactor Portal to display the correct version, you must either switch to automatic activations; manually re-activate the license key or use a Proxy server which in that case you will perform an automatic license activation.

FusionReactor 5.x


Automatic License Activation / Portal Updates

FusionReactor needs to be able to communicate to our data.intergraldata.com using HTTPS (TCP port 443). You may need to configure a proxy server in FusionReactor or add the relevant firewall rule. More information can be found in the Technote FRS-329.

After enabling connectivity, follow the steps listed below:

  1. Login to FusionReactor.
  2. Go to the About page.
  3. Click the Deactivate button.
  4. You may be prompted to manually de-activate – follow the on-screen instructions.
  5. Click the Activate button.
  6. Check if your license has been updated.
Manually Re-activating (to update the portal)
  1. Login to FusionReactor.
  2. Go to the About page.
  3. Click the Deactivate button .
  4. Follow the on-screen instructions to manually de-activate.
  5. Click the Activate button.
  6. Follow the on-screen instructions to manually activate (after which the license portal will reflect the correct version numbers)

If a Proxy server was configured for the license activation, please follow the steps described in the following link, Manual License activation.

If a Proxy server is in place and used for the license activations, FusionReactor Portal will display the correct version of FusionReactor in use instead of an incorrect or an unknown version.

FusionReactor 6.x


Automatic License Activation / Portal Updates

Follow the steps listed below in order to update your FusionReactor version in Portal.

  1. Login to FusionReactor.
  2. Navigate to the About page.
  3. Click the Check License Button.
  4. Make sure that the License Status last checked: field contains the current data/time.
  5. Make sure the Revision field contains the correct version of FusionReactor.
Manually Re-activating (to update the portal)

The steps for correcting the version of FusionReactor remain the same as in 5.x version of FusionReactor. See section above.

Issue Details

Type: Technote
Issue Number: FRS-332
Components: License + Activation
Environment:
Resolution: Fixed
Last Updated: Today 1:27 PM
Affects Version: 5.0.0
Fixed Version: 6.2.2
Server:
Platform:
Related Issues:

FRS-329: FusionReactor Automatic License Activation

FRS-418: FusionReactor Cloud Firewall DNS and Static IP address rules

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