Contact Support
Support is available MON-FRI 8:00 – 18:00 Central European Time
Standard Support is included for all licenses which are currently in maintenance or subscription including trials.
Initial Response Time begins when the request is received in our support system.
Support Window (Local Business Hours) excludes German public holidays.
Contact Support
See Support Plans
Support
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Support
- Telephone Support
- Remote Diagnostics for FusionReactor Cloud
- Authorised Contacts
- Response Time - Critical Tickets
- Response Time - Standard Tickets
- Annual Health Check
- Support for previous 2 versions
- Telephone Support
- Email Support
- Chat Support
- Portal Support
- Support Forum
- Support for current version
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StandardIncluded with Standard and Developer licenses
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$9month$13.5
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Telephone Support
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Remote Diagnostics for FusionReactor Cloud
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1Authorised Contacts
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10 HoursResponse Time - Critical Tickets
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10 HoursResponse Time - Standard Tickets
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Annual Health Check
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Support for previous 2 versions
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Telephone Support
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Email Support
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Chat Support
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Portal Support
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Support Forum
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Support for current version
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PremiumIncluded with Enterprise and Ultimate licenses
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$24month$36
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Telephone Support
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Remote Diagnostics for FusionReactor Cloud
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4Authorised Contacts
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4 HoursResponse Time - Critical Tickets
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10 HoursResponse Time - Standard Tickets
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Annual Health Check
-
Support for previous 2 versions
-
Telephone Support
-
Email Support
-
Chat Support
-
Portal Support
-
Support Forum
-
Support for current version
Consulting
If you have issues related to your application/environment not specifically related to FusionReactor, our support service will not be able to assist you.
We do however have a dedicated consulting service available for this.