Welcome to FusionReactor Support
Support Plans
Support
Standard
Included with Standard and Developer licenses
Remote Diagnostics for FusionReactor Cloud
Authorised Contacts
1
Response Time - Critical Tickets
10 Hours
Response Time - Standard Tickets
10 Hours
Annual Health Check
Support for previous 2 versions
Telephone Support
Email Support
Chat Support
Portal Support
Support Forum
Support for current version
Support
Standard
Included with Developer licenses
Premium
Included with Ultimate and Cloud licenses
Remote Diagnostics for FusionReactor Cloud
Allow the support engineer to view the data in your cloud account to reproduce and fix any issues promptly.
Authorised Contacts
Have 4 registered technical contacts that can be reached out to proactively if an issue with your FusionReactor installation is found.
1
4
Response Time - Critical Tickets
Raise critical issues when FusionReactor is causing your business operations to be severely impacted and there is no available workaround
4 Hours
10 Hours
Response Time - Standard Tickets
Raise issues when you need assistance with the installation, configuration or usage of FusionReactor including any bug reports or product feedback.
10 Hours
10 Hours
1 on 1 call with a Technical Support Engineer to ensure FusionReactor is configured to give you the best result.
Support for previous 2 versions
Receive support for the previous 2 versions of FusionReactor as well as the current version.
Telephone Support
Contact support via phone to get a quick answer for any issues you may have - leave message in chat outside support hours and we will call you back
Email Support
Contact support via email for any issues you may have.
Chat Support
Contact support via live chat to get an immediate answer for any issues you may have (available in the portal, documentation and website).
Portal Support
View our forums, announcements and knowledge base within the support portal.
Support Forum
Post questions to our community to receive advice from both the Integral team and users of FusionReactor.
Support for current version
Receive Support for the current version of FusionReactor.
