We offer a wide range of FREE online resources to help you get quick answers to Fusion product related questions. Click on one of the links below for product specific support.
If you don't find what you're looking for or don't have time to search - then you can purchase a Fusion Premium Support incident and get access to a trained support engineer.
Fusion Support Matrix
| FREE | PREMIUM | |
|---|---|---|
| Self Help Resources: | ||
| Product Support Pages |  |
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| Technical Knowledge Base | |
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| Google Discussion Forums | |
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| FusionReactor Help Document | |
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| FusionReactor Online Help | |
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| Product Interest Mailing List | |
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| Installation Support | |
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| Direct Interaction with Support Engineers: | ||
| Direct access to Technical Support Engineer | - | |
| Direct telephone contact | - | |
| Direct email contact | - | |
| Response Time | - | Target 1 business day |
| Number of contacts | - | 1 |
| Cost for a single Support Incident | - | $149 |
| Cost for 5 x Support Incidents (valid for 1 year) | - | $599 |
