YES – IF YOU’RE TRYING OUT THE LATEST VERSION OF FUSIONREACTOR AND YOU’RE INSTALLING ON ONE OF OUR SUPPORTED PLATFORMS.
If you need assistance with an older version of FusionReactor or anything other than installation support, you must have a valid Premium Support Incident Ticket. Fusion Premium Support is our recommended support option which can be purchased on an incident by incident basis – incidents cover things such as basic usage questions and troubleshooting unexpected behavior for documented features.
We recommend that a 5 incident premium support pack is purchased for every 2 licenses of FusionReactor.
Premium Support is limited to the current version of FusionReactor and up to a maximum of 2 previous versions e.g. we currently support FR8, FR7 and FR6 via Premium Support
Click here to read the Fusion Premium Support Policies.
FusionReactor is a Java Agent.
FusionReactor is a HYBRID monitor – it consists of an “On-Premise” and “Cloud” solution. All customers have access to the On-Premise version, the Cloud version is optional.
FusionReactor has a web-based interface, refer to our system requirements fpr more information on supported environments.
FusionReactor Standard is suited for single server environments and gives you all the basic monitoring functionality as well as our unique Crash Protection capability.
FusionReactor Enterprise is more suited to multi-server environments. It gives you all the benefits of the Standard edition, plus the Enterprise Dashboard and Fusion Mobile functionality. The Enterprise edition is suited to environments where you would like to see the ‘health’ of all of your servers from a single window and when you require more advanced Protection features, such as Enterprise Scripting.
FusionReactor Ultimate comes with all the features of Enterprise plus our (patent pending)Production Debugger which provides amazing insight to enable you to identify issues as fast as possible in production environments
Note when you install the Free TRIAL version, you have full access to the Ultimate Edition features. The TRIAL version is for evaluation purposes and runs for 14 days. After this time it will disable itself until you enter a valid license key.
FusionReactor Cloud comes in TWO product editions – Ultimate Cloud and Enterprise Cloud. Note a FusionReactor Cloud license also entitles you to FusionReactor On-Premise.
FusionReactor Cloud is available as a service and if you purchase a Cloud license, this license covers the on-premise version of FusionReactor too. FR Cloud also displays the same metrics as you can see on FR On-Premise, but it also includes some additional features, such as additional alerting, traces and access to historical information (up to 90 days in the case of FR Ultimate Cloud).
FR Cloud is available as the Enterprise and Ultimate Editions.
If you would like to use the FusionReactor Enterprise Dashboard functionality to be able to monitor all the servers from a single window, then you will need to take the FusionReactor Enterprise Edition on all the servers you wish to monitor. Therefore if you would like to monitor 3 servers with the FusionReactor Enterprise Dashboard you will need 3 x FusionReactor Enterprise licenses.
This will make the model interesting for customers who have (say) 2 static servers and 3 dynamic servers that are coming online frequently, but not permanently – in this case, you could reserve (say) 3 servers and have the 3rd server cover the time for the 3 dynamic servers at the lower rate.
Enterprise Scripting: trigger a script when a server becomes unresponsive, and when it becomes responsive again. This mechanism can allow you to pro-actively attempt to restart a failed server or instance, integrate FusionReactor into an existing monitoring environment or provide custom logging or reporting.