Payment FAQ

In case you have any additional questions, please get in touch with our Sales team at Sales@Fusion-Reactor.com.

General

1. What are the payment methods?

Payment methods are a wire transfer, check, credit card and PayPal. 

2. Can I buy with a purchase order?

Yes. Please get in touch with our Sales team (Sales@Fusion-Reactor.com) and request a quote. Once you have reviewed the quote and accept the terms and conditions, you can send us a purchase order. We will send you a NET 30 invoice (NET 15 for Adobe ColdFusion orders).

Monthly subscriptions can be purchased only online.

MyCommerce

1. What is MyCommerce?

MyCommerce (a Digital River company) is a third-party company that we use for credit card payment processing and subscription management. When you place an order, a MyCommerce account under which you are able to manage your address and payment information and cancel subscriptions will be automatically created.

We are not associated with MyCommerce other than using them as a payment provider.

2. Is my subscription automatically renewing?

Yes, all the subscriptions placed via MyCommerce are renewing automatically after each subscription period and charging the card on file. If you want to cancel the automatic renewal, please refer to FAQ 11 on this page.

3. Are FusionReactor Portal and MyCommerce the same thing?

No, they are not. FusionReactor Portal manages your FusionReactor licenses and activations. You can see your license keys, expiry dates and which servers are active under the license(s). No payment information is contained there nor can you place orders via Portal. MyCommerce is the e-commerce portal, which maintains all the payment information and credit card data.

4. What is my user ID?

If you only create a single order, the default is that your user ID is the same as your email address which was used to place the first order. If you make subsequent orders and do not use your original user account, a new account will be created and User ID will be equal to your email address with a suffix “-1”. If you continue to generate new accounts using the same email address, the suffix will be “-2” and so forth.

For example, if an order is placed with email address example@example.com, the user ID for the second order is example@example.com-1.

5. Where can I find my order number?

Your order number will be included in your most recent order confirmation email and contains 9 digits. The order number is unique for each renewal order of a subscription. You are also able to see all of your previous order numbers listed when you have logged in to your MyCommerce account. 

Please note that this account is linked to a User ID and this ID will change if you don’t re-log into your original account when placing another order.

6. I forgot my login information, how can I access my account?

  1. Go to the login page: https://account.mycommerce.com/ 
  2. Click “Request Login/Password”
  3. Type your email address which you used to place the order and you will be sent the login information via email. If you have multiple accounts registered for that email, MyCommerce will give you the option to either receive details of the last order or all of the orders relating to accounts associated with that email address.

7. How can I change my address information?

  1. Go to the login page: https://account.mycommerce.com/ 
  2. Log in with either your user ID or order number and password. If you don’t have a password or can’t remember it, please reset it.
  3. After logging in, click your name on the top-right corner of the page.
  4. You will see both the delivery and billing address. Click “Edit” to modify them and “Save Data” when you’re done.

8. How can I change my credit card information?

  1. Go to the login page: https://account.mycommerce.com/ 
  2. Log in with either your user ID or order number and password, if you don’t have a password or can’t remember it, please reset it.
  3. After logging in, click your name on the top-right corner of the page.
  4. Click “Edit” under the title “Change payment data for future orders”.
  5. Modify the information and click “Save Data”.

9. How can I change my account password?

  1. Go to the login page: https://account.mycommerce.com/ 
  2. Log in with either your user ID or order number and password. If you don’t have a password or can’t remember it, please reset it.
  3. After logging in, click your name on the top-right corner of the page.
  4. Click “Change Password” under the title “Account information”.
  5. Modify the information and click “Save Data”.

10. My credit card on file has expired, what should I do?

When your credit card has expired and MyCommerce can’t charge the renewal payment, MyCommerce sends an email informing you about this. In order for the subscription to renew, please refer to the FAQ 8 to change the credit card information on your account.

11. How can I cancel my subscription?

  1. Go to the login page: https://account.mycommerce.com/ 
  2. Log in with either your user ID or order number and password. If you don’t have a password or can’t remember it, please reset it.
  3. All the active subscriptions are under the “Active Subscriptions” tab and all the active and past subscriptions are under the tab “Order Overview” tab. Please click the latest order number of the subscription you want to cancel.
  4. Click “Cancel subscription”.
  5. After the cancellation, you will receive a confirmation email. 

To ensure that the order is canceled, you can click the order number hyperlink on the front page after logging in and see “Subscription status: cancelled” under title “Subscription”.

12. How can I request a refund?

If you think you have adequate grounds for a refund, please contact our Sales team at sales@fusion-reactor.com

13. Where can I get the latest invoice copy?

  1. Go to the login page: https://account.mycommerce.com/ 
  2. Log in with either your user ID or order number and password. If you don’t have a password or can’t remember it, please reset it.
  3. After logging in, you see a list of orders. Please find the order for which you want the invoice and click on the order number hyperlink.
  4. Click “Invoice/Order confirmation” and you can download a PDF copy of the invoice.

14. The person who placed the order has left the company, what should I do?

MyCommerce accounts are personal and should be used only by the person who originally set it up. Please get in touch with our Sales team at sales@fusion-reactor.com. The subscription needs to be canceled from automatically renewing with the outdated information. We will provide you a link to renew with the updated data.

15. My organization is tax-exempt. What should I do?

For customers from the US, MyCommerce charges sales tax by default (unless your state has no sales tax at all or exempts tax for electronic products). In case of a tax exemption, place the order as per usual and contact us afterwards with your order number. We, FusionReactor Sales team, will contact MyCommerce’s support team with your tax-exemption certificate and request a tax-refund.

For customers from the EU, please insert your VAT ID when placing the order and your order will be exempted from tax.

For customers outside of the US and EU, you will be charged a Sales tax by default.

16. I want to buy another subscription to my existing account. What should I do?

  1. Go to our pricing page: https://www.fusion-reactor.com/pricing/ and select the correct product and quantity – then click on the Buy button
  2. On the “Your Cart Contents” page, click “Log In to Your Account” instead of filling any information to the fields below that link.
  3. Log in with your user ID and password. If you have forgotten your password or don’t have one, please reset it.
  4. When you have put in your login information, all the address fields are populated as per your account information. For security reasons, you need to input the credit card information manually.
  5. After you have placed an order, you will see a green box on the top of the page with the order number. The order confirmation is sent to your email address with the order number.