This article applies to FusionReactor On-Premise customers running FusionReactor 5 to 7 only. These customers are identified by their license keys which do not begin with CLOUD-. Some users run FusionReactor behind restricted firewalls which do not allow all outbound connections. In this case, these users may need to add specific firewall rules to allow FusionReactor to communicate with our licensing infrastructure.
PLEASE NOTE THAT THIS TECHNOTE IS VALID IF YOU ARE RUNNING FUSIONREACTOR 5.0.0 – 7.4.3 ONLY
To configure FusionReactor versions 8 and above see: FRS-454
FusionReactor licensed with on-premise (non-Cloud) licenses requires access to the following DNS address in order to communicate with our licensing service
- data.intergraldata.com – port tcp/80 and port tcp/443
This address resolves to one or more IP addresses which are attached to a load-balanced cluster.
If you are unable or unwilling to use the dynamic DNS rules above, we have provided two static IP addresses which can be used for this service.
- 220.127.116.11 and 18.104.22.168 – port tcp/80 and port tcp/443
After enabling this firewall rule, the following -D option needs to applied to your JVM environment, to instruct FusionReactor use this address for licensing:
If you are using a non-standard Java security policy, you may have to add rules to it to allow FusionReactor to connect to these services. The form of these rules is:
Should FusionReactor be completely unable to communicate with our licensing service, you should note the following:
- FusionReactor will require to be activated by hand using an activation code provided by the software. This must be done from a computer which does have internet access using the FusionReactor Portal. The resulting activation key must be entered back into FusionReactor.
- The activation key generated is valid for 10 minutes, after this point FusionReactor will reject the key.
- Your manual activation will be valid until the expiry date of the license in the case of subscription license and forever in the case of a maintenance license.
Customers upgrading from FusionReactor On-Premise to FusionReactor Cloud should also read technote FRS-418: FusionReactor Cloud Firewall DNS and Static IP address rules (Fusion Reactor 5.0.x – 7.4.x)
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